SUMMARY

This knowledgebase article explains how to change the default timeout session value for web mail.

DETAIL

MailEnable Application Pool session timeout settings:

"Recycling" tab window:

1. "Recycle worker process (in minutes)" = disabled
2. "Recycle worker process (number of requests)" = disabled
3. "Recycle worker processes at the following times" = disabled
4. "Memory recycling" = disabled. 

"Performance" tab window:

1. "Idle Timeout" = disabled
2. "Request queue limit" = disabled
3. "Enable CPU monitoring" = disabled
4. "Web garden" = 1

"Health" tab window:

1. "Pinging" option should be set to a value of 90.
2. "Enable rapid-fail protection" = disabled.
3. Startup time limit = 90
4. Shutdown time limit = 90

"Identity" tab window:

The application pool identity should be set to the MailEnable IME_ADMIN account.

MORE INFORMATION

There is also a session timeout value that can be manually edited within the MailEnable Web mail  "web.config" file. The file is located in the following MailEnable installation path:

Mail Enable\BIN\NetWebmail\web.config

Follow the steps below on how to alter the session timeout value within the "web.config":

1. Open the "web.config" file within Windows notepad
2. Locate the following line:

   <sessionState mode="InProc" stateConnectionString="tcpip=127.0.0.1:42424" sqlConnectionString="datasource=127.0.0.1;Trusted_Connection=yes" cookieless="false" timeout="60"/>

3. Change the value for: timeout= "60". (The value is in minutes)
4. Save the file
5. Restart IIS

References

Session timeout errors occur when accessing web mail: http://www.mailenable.com/kb/content/article.asp?ID=ME020258

How to set the script timeout for web mail: http://www.mailenable.com/kb/content/article.asp?ID=ME020033